MOSCOW, September 16 (RAPSI) – The Consumer Rights Protection Society filed a lawsuit with Moscow’s Khamovnichesky District Court against Transaero airlines with the intent of making the air carrier respect its flight schedule and guarantee departure times, the consumer protection NGO told RAPSI Monday.
The lawsuit was motivated by numerous complaints voiced by clients who claim that Transaero defaulted on their end of the transportation agreement and violated consumer protection law.
The claimant refers to Transaero internal regulations that state that ”the airline will take all available measures to transport passengers and cargo.” However, the time stipulated in the schedule and other documents is not guaranteed by the current client-company agreement, and Transaero can transfer passengers to another carrier, change the aircraft or alter the destination points without notifying the clients.
The consumer rights NGO claims that this allows the carrier to change the transportation times without holding responsibility before the clients.
Transaero was established in 1990 and its stock has been traded on the MICEX since March 29, 2011. It is directly controlled by Olga and Alexander Pleshakovs with 43% of shares. Other large shareholders are chief of the Interstate Aviation Committee Tatyana Anodina with 3%, Lev Khasis with 6.48% and Transaero Finance with 4.23%. Transaero's net profit calculated to Russian Accounting Standards more than tripled in 2011 to 1.83 billion rubles ($57.1 million).